Shipping policy
Shipping & Delivery
Your treats can't wait, and neither should your supplies!
We know you're excited to get your baking and candy-making goodies, and we're just as excited to send them your way! We work hard to get orders packed and shipped quickly, with most orders heading out the same or next business day.
Fast Order Processing
Order before 8 AM Eastern Time, Monday through Friday, and your order will ship the same business day when all items are in stock!
Orders placed after 8 AM may still ship that day whenever possible. Same-day shipping applies during normal business operations. We do not ship on weekends or holidays.
Occasionally, an item may need to be replenished before your order can ship. If that happens, we'll contact you with an update and your options.
Free Shipping on Orders Over $75
A little extra something for your treat-making stash!
Enjoy FREE shipping on orders over $75 within the contiguous United States (the lower 48 states and Washington, D.C.).
We'll select the most economical available shipping method for orders qualifying for free shipping.
Shipping Rates & Delivery Options
Shipping rates are calculated at checkout based on your order's weight and destination.
Choose from:
- USPS Ground Advantage
- USPS Priority Mail
- UPS Ground
We do not currently offer expedited shipping services.
Please note: Delivery dates displayed at checkout are estimates provided by the shipping carriers and are not guaranteed. Order processing time is separate from shipping transit time.
Holiday Shipping & Weather Delays
The holidays are a busy time for treat makers and shipping carriers alike!
We work extra hard to get your orders packed and on their way as quickly as possible. However, increased shipping volume, severe weather, and other unexpected circumstances can sometimes cause delays.
Severe weather may also affect processing times at our shop. When conditions make it unsafe for our team to travel to work, order processing and shipping may be temporarily delayed. The safety of our employees will always come first.
Once your package is in the hands of USPS or UPS, transit times are outside of our control, and estimated delivery dates are not guaranteed.
Making treats for a special occasion? We always recommend ordering early and allowing a little extra time during the holidays. We'd much rather your supplies arrive with time to spare than have you stressing over a tracking number!
What If Something Is Out of Stock?
While most of our products are in stock and ready to ship, occasionally an item may be temporarily unavailable.
If that happens, we'll contact you and let you decide whether you'd prefer to:
- Hold your entire order until the unavailable item arrives.
- Receive a refund for the unavailable item and have the rest of your order shipped.
Replenishing an item typically takes about a week, although timing varies depending on the product and supplier availability.
Buy More, Save More Orders
Stocking up? We love that!
Bulk quantities may require additional processing time while we gather everything for your order.
If you're ordering supplies for an upcoming event or have a specific deadline, please contact us before placing your order so we can help you plan accordingly.
Preorder Items
Some products are available for preorder, allowing you to reserve items before they're ready to ship!
Preorder processing times vary by product, so be sure to check the estimated shipping timeframe listed on the product page before ordering.
If your order contains both preorder and in-stock items, we'll hold your entire order and ship everything together once all items are available.
You'll also receive an email with additional information about your preorder.
Please keep in mind that preorder shipping timeframes are estimates and may vary depending on product availability and supplier delays.
If you need your supplies by a specific date, we recommend contacting us before placing your order so we can help you plan accordingly.
Shipping Chocolate During Warm Weather
Yes, we ship chocolate year-round!
During warmer weather, chocolate melts may soften or melt in transit. But don't worry! Merckens chocolate melts are designed to be melted and remelted, so melting during shipping doesn't mean they're ruined.
We do not use ice packs or insulated packaging because they cannot reliably prevent melting during transit and add unnecessary shipping costs.
If your chocolate arrives melted, simply allow it to cool and harden before using it. Its appearance may change, but it can still be used for your candy-making projects.
Please understand that we cannot guarantee chocolate will arrive unmelted during warm weather.
Where We Ship
We ship throughout the United States, including Alaska, Hawaii, Puerto Rico, and APO/FPO addresses.
We also ship to Canada via USPS.
Free shipping on orders over $75 is available only within the contiguous United States. Shipping charges apply to all other destinations.
Canadian Customers: Import duties, taxes, and applicable customs or handling fees are the responsibility of the customer and are not included in shipping charges.
Once a package enters Canada, final delivery is handled by Canada Post. If Canada Post marks your package as delivered but you cannot locate it, or the package is lost, please contact Canada Post directly. We are unable to investigate the location of packages once it enters into Canada.
Tracking Your Order
As soon as your order ships, you'll receive a shipping confirmation email with tracking information so you can follow your goodies on their way!
Lost, Missing, or Damaged Packages
Shipping hiccups happen, and we're here to help!
If your package arrives damaged or appears lost in transit, please contact us. We review each situation individually and work to find an appropriate resolution.
Tracking says delivered, but your package is missing?
We recommend contacting your local post office or speaking with your mail carrier first. They're often able to determine where a package was delivered.
If you're still unable to locate it, please reach out to us. We can help investigate with the carrier or file a claim when applicable.
For packages delivered in Canada, please contact Canada Post directly if your package is marked delivered but cannot be located.
Have Questions About Your Order?
Need supplies for a special occasion? Unsure whether something will arrive in time?
We're happy to help! Contact us before placing your order, and we'll do our best to help you plan your purchase with confidence.